Oil Change Pep Boys– It has been years since I have used Pep Boys services for my car. I was selected to participate in the a Pep Boys campaign as a member of Smiley360.
Pep Boys seems as though they are modernizing the way customers can schedule service appointments. Customers may schedule appointments on line. I scheduled an appointment to have my oil changed, two days in advance. The day before my scheduled appointment, I realized I needed to change the time. This process seemed to have gone smoothly. I was impressed, a confirmation number was provided and I was all set.
On the day of my scheduled appointment I arrived 10 minutes early. I walked to the service desk and waited for a service person. There were two people in the area talking to one another, neither person addressed me for about five minutes. When their conversation came to an end, one of them asked how he could help me. They should have addressed me well before then. I told him I had scheduled an appointment. He asked for my phone number and my name. I gave it to him. He then said, I was not in the system. I told him I had a confirmation number. He seemed as though he was not listening to me. He never looked up to address anything I was saying. He just kept saying, you are not in the system and do not have an appointment scheduled. After asking him several times about the confirmation number. He told me the confirmation did not mean anything. He would not allow me to give him my confirmation number. After a lot of back and forth. He told me, he would fit me, because they were not too busy. At this point I was a bit agitated with this guy and his poor customer service skills. I had to go through the information process all over again. I gave him my keys. I had to ask him how long it would take. He told me 45 minutes at the minimum.
When 45 minutes passed I returned. My car was ready, but it took a while to get someone to assist me. Two different people helped retrieve my keys and receipt. They tried up selling me four new tires and something else. My tires are fairly new. They never addressed the four point inspection. I had to ask them about that and then they told me all of my levels were fine. They did not explain where I was to pay and how my discount would be applied. I was using my $19.99 Conventional Oil Change coupon. After figuring it out, I paid and then had to return back to the service desk to get my keys. It did not end there. This time there was a different person helping me. She told me to go outside and my car would be driven around. After minutes of waiting I walked to the outside garage/service area and I saw one of the mechanics parking my car. He got out and asked if the car belong to me. It is a good thing I walked around because, I would have been standing in the front waiting for my car. A few hours later, I noticed my oil change light was still on. It has been almost two weeks and it still on. They should have reset it. I have not had time to stop by for them to reset it.
Disclosure: product/compensation was received in exchange for review, all opinions are my own.